BUY PRODUCTS

What do the different states of the products sold correspond to?

New with tag
 As upon receipt, the labels are still attached, and/or the item is in its original packaging. The item has never been used and has no flaws.


New without tag
The item is brand new, but does not have the original tags or packaging. The item has never been used and has no flaws.

Very good state
Used or worn a few times, but is impeccable, it may have some small imperfections, which are clearly indicated and mentioned in the advertisements.

Good condition
Used or worn many times, may show signs of wear, which are clearly indicated and mentioned in the advertisements.

Satisfying
Used or worn many times, has defects clearly visible in the photos and mentioned in the description.

Where do the items for sale come from?

Individuals, most of whom bought the product new on the brand's website, wanted to sell their product to empty their cupboards, buy new products... and make people happy!

Some items come directly from Antik Batik (prototypes, demonstration products, ...)

Can I get more information about a product?

Of course ! Our support team will be happy to answer you!

Write to us using the contact form!

We will answer you very quickly

Is the price of the products negotiable?

The price of the items is not negotiable.

It is set directly by the seller, to whom we suggest a fair price.

What means of payment do you accept?

We accept payment by credit card (Visa & Mastercard)

Can I return the product if it does not suit me (size, color, ...)?

Are you not satisfied of your order ? Did this ever reach you? The products received do not conform to the description?

You are in the right place !

If it is an item that is not your size or that you do not like , you cannot obtain a refund or return for the moment!
However, it is possible, in a few clicks, to put the product in question back online so that it can find a new buyer.

If it is an incident (product not received, non-compliant product), we invite you to contact us so that we can study the situation as quickly as possible and proceed with a possible refund of your order.

For more information, we invite you to consult our FAQ

How can I be sure that I will receive my item?

The vast majority of orders reach their recipient without incident!

If you were to encounter a problem (shipping, delivery, etc.), we invite you to write to us , once the problem has been reported and proven, you will be reimbursed directly to your bank account.

How can I be sure that the product received will conform to its description?

Once your order has been received, you have 72 hours to report any problem (non-compliant item, counterfeit, etc.).

Our teams will analyze your request as soon as possible and proceed with the possible full refund of your order.

DELIVERIES & RETURNS

How long does the seller have to ship my order?

The seller has 5 days to ship your order!

But the vast majority ship it much faster!

Can I cancel my order?

If you wish to cancel your order, we invite you to contact us directly

In which countries can I be delivered?

For the moment, we deliver France, Spain, Portugal, Belgium and Luxembourg!

What delivery options do you offer?

We offer delivery to a collection point (from €4.99) and to your home (from €8.49)

How much is shipping ?

Delivery of your order depends on the number of shipments and the delivery method chosen.

For example, if your order consists of 3 items, from 2 different sellers and you wish to have it delivered to a relay point, you will pay 2 x €4.99, or €9.98.

The exact amount is calculated during the payment step!

How to track my order ?

As soon as your order is shipped, you will receive emails at each important stage of your package.

If you do not receive these emails or have a question, write to us

What if my order does not arrive?

It occasionally happens that the order has been delayed... or has been lost along the way.

In this case, we invite you to contact our support teams who carefully analyze each situation.

Can I return my order?

Are you not satisfied of your order ? Did this ever reach you? The products received do not conform to the description?

You are in the right place !

If it is an item that is not your size or that you do not like , you cannot obtain a refund or return for the moment!
However, it is possible, in a few clicks, to put the product in question back online so that it can find a new buyer.

If it is an incident (product not received, non-compliant product), we invite you to contact us so that we can study the situation as quickly as possible and proceed with a possible refund of your order.

For more information, we invite you to consult our FAQ

SELL MY ITEMS

Why sell here rather than elsewhere?

3 good reasons to sell your items directly on the second-hand site of your favorite brands:

1. Your ads are attractive!
 We add the photos, the new price, the original description, ...

2. You can earn more!
 Choose a brand voucher and earn 120% of the amount of the sale you just made, to spend in all Antik Batik stores

3. You support the brand... and it gives you back!
 You encourage Antik Batik to offer second-hand products and thus control the entire life cycle of the products

How much can I get by selling an item?

When you make a sale on the platform, you get a 120% gift card (e.g. €120 gift card for a €100 sale).

You also have the option of obtaining a transfer of 85% of the sale amount.

How long is the voucher valid?

The voucher is valid for 12 months in the Antik Batik new store.

It can be used several times and several vouchers can be combined on the same order.

How do I sell my items?

We invite you to visit our I sell page: everything is explained there!

And if you still have questions, our support teams are always on hand to help.

I will not be able to ship my items for some time (holidays, etc.), what should I do?

This is an excellent question, which will prevent you from degrading your order cancellation rate!

You have the option of deactivating your current ads, directly from your personal space!

Remember to put them back online when you return!

Can I send my products to you for you to manage the sale directly?

We do not offer this service at the moment but we have this need in mind!

How do I use my gift card?

To use your gift card:

  1. Visit our Antik Batik website.
  2. Select the products of your choice and add them to your cart.
  3. When paying, enter your gift card numbers in the box provided for this purpose.

OTHER QUESTIONS

What if I can't access my account?

In most cases, a password reset process should solve the problem!

If this does not work, write to us and we will be happy to answer you.

I have a question, a remark. Can I contact you?

Sure ! Our support team is at your disposal to help you!

Write via the contact form!

We will answer you very quickly

Who is Nopli?

Nopli is the partner with whom we offer this second-hand shop!

They support brands like ours in implementing solutions to extend the useful life of products.

We invite you to contact them to learn more about their approach!

How can I return to the original store?

By clicking here

What are the care instructions for the products received?

As with new items, we invite you to always clean the products received before using them!